Reference

How ya999 Handles Your Account Rights

Our terms set out what you can expect from us and what we expect from you. Access to ya999 depends on local law and is available only in eligible regions where permitted.

Account Terms ApplyPakistan-Eligible RegionsJazzCash & Easypaisa Policy CoveredContact Rights IncludedData Handling Disclosed
ya999 How ya999 Handles Your Account Rights
ACCOUNT SECURITY DETAIL

How We Protect Your Account and Data

Data Handling

We collect only the information needed to operate your account — name, mobile number, and payment wallet details like your linked JazzCash or Easypaisa number. Nothing beyond that is stored without your knowledge.

Cookie Use

We use cookies to keep your session active and remember your lobby preferences. You can manage cookie settings through your browser. Disabling cookies may affect how the lobby loads on your device.

Account Security

Every login triggers an OTP to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support through live chat to flag the activity.

Data Retention and Requests

Transaction records tied to Raast, JazzCash and Easypaisa are kept as required by our compliance obligations. To request a copy of your data or ask for a correction, submit a request via the Help Centre in your account.

LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

Live Chat Open the chat widget from any page on ya999. For account-specific policy questions, have your registered mobile number ready so our team can verify your account quickly.
Email Support Send your legal or policy query to our support address found in your account settings. We respond to policy-related emails within the timeframe stated in your account welcome message.
Account Help Centre Log into your ya999 account and head to the Help section. You can submit a policy request there — useful for data access, correction requests or account-closure queries.

Your Legal Questions Answered

These are the policy questions we hear most often. If yours is not here, open a chat or submit a request through your account Help Centre.

Access depends on local law and is available only where your region is eligible. If you are unsure, contact our support team before opening an account.

We verify that your JazzCash, Easypaisa or Raast wallet is registered in your own name. This protects your account and ensures payouts go only to the correct holder.

Transaction records and account data are retained for the period required by our compliance obligations. You can request a data summary through the Help Centre before or after closing.

Log into your account, go to the Help Centre, and submit a correction request. For name or payment-wallet changes, our team will ask you to verify ownership before updating the record.

Yes. We notify registered accounts of material changes before they take effect. Check your registered mobile number for messages from ya999 when updates are due.

No. Your account is personal and non-transferable. Allowing another person to log in or place activity on your behalf breaches our terms and may result in account suspension pending review.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.